Press the Setup Button located on the bottom center of the control panel, beneath the LED readout.

Perform either of the ‘B’ procedures below as steps vary by printer model:ī.1. Ensure cartridges are properly installed into carriage assembly – cartridge lid should firmly click and secure cartridge into place.Ģ. burn marks) or an uneven contact surface (by which the cartridge’s rear electrical contacts mates with). Also inspect printer’s internal carriage flex cables for surface damage (i.e. Clean cartridge/printer electrical contacts. – Cartridge Diagnostics. The cartridge’s electrical health can be verified by running the ‘Tap 41 / 43′ diagnostics or printer’s self test print at the printer’s control panel (NOTE: service test feature not available on all printer models).ġ. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed. – Cartridge Electrical Failures. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate. If not, then it is suggested to run the ‘cartridge health Tap 41 diagnostics’ check or perform a cartridge error bypass (available on select printer models) to confirm that the ink cartridge is damaged. In some cases, errors can be cleared by removing and cleaning the ink cartridges and printer flex cable contacts.

In addition, the power light or exclamation light (Officejet models) may be blinking while the error message is displayed. – Severe Errors. When an ink cartridge has poor connectivity (between contacts and flex cable inside printer) or is suffering from marginal internal micro-electrical performance, you may observe error messages such as ‘incompatible cartridges’, ‘print cartridges error’, ‘cartridge missing or not detected’, ‘refer to documentation’, ‘cartridge in left/right slot is missing’, etc. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’. – Nuisance Messages. After a refilled ink cartridge is detected it is normal to receive alerts such as ‘low on ink’, ‘counterfeit’, ‘used’, ‘refilled’, or ‘depleted’ cartridge. When a refilled ink cartridge is installed it is normal to receive alerts such as ‘non-genuine cartridge’ or ‘used color/black cartridge’. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’. However, it is possible to reset the ink level monitor – refer to menu selections above for reset instructions.

NOTE: “ Empty” and “ Low Ink” alerts are COMPLETELY NORMAL for HP 58 ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.

Hp photosmart 7960 ink